Customer Services

All orders are shipped using Royal Mail which offers both UK and International Deliveries. We will endeavour to do our best to dispatch orders the day after receipt. Orders placed over the weekend will be dispatched on Monday. If we’re busy with the flock and ship a day later pleased accept our apologies in advance!

United Kingdom

All orders for delivery within the UK are dispatched using Royal Mail Tracked 48. 

Orders over £250 receive Free Shipping.

Orders under £250 are charged at £4.95

Royal Mail Tracked 48 aims to deliver within two to three working days. Further details can be found at: https://www.royalmail.com/sending/uk/tracked-48 

International Orders

All International Orders are charged at US $25 and are dispatched using Royal Mail International Tracked & Signed. 

Worldwide delivery is aimed at 5 – 7 working days. Further details can be found at: https://www.royalmail.com/sending/international/international-tracked-signed 

International Shipping Disclaimer

Please note that customers outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivery Duty Unpaid) basis. Sometimes goods may be subject to delays to due customs, weather or unforeseen circumstances. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost prior to purchase.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.